I'm an Oracle Service Cloud Consultant based in Pune, India. I'm passionate about UX Microcopy and designing business solutions which have CX as their foundation.
CX ConsultantIt is very important for me to design and implement solutions that are centered around Customer Experience following the famous Outside-In approach. |
Oracle Service CloudOwned, managed and implemented several projects in RightNow CX across multiple verticals. Expert in configurations, customizations, integrations and solution designing. |
Pre SalesAs a Pre Sales professional, I have operated in several areas like Discovery, Product Demonstrations, Request for Proposals and Proof of Concepts. |
DeveloperAt the core, I have always been a developer having long professional experience in PHP, CodeIgniter, .Net and Java. I also give very high attention to UI/UX. |
Complete end-to-end implementation of Oracle Service Cloud. Transform your business processes and pain areas into automated solutions powered through Oracle Service Cloud / RightNow CX.
Enhance your pre-existing Oracle Service Cloud implementation. Build new functionalities, customizations, customer portal development, AddIns, and more.
Diagnose and fix bugs raised by agents/customer. Monitor system at all times and fix potential issues. Implement alert and fallback mechanisms to make sure system stays operational at all times.
Thorough testing of all customizations and migration to newer API/PHP/.Net versions if required. Dedicated support during Upgrade Cutover to fix any unforseen problems.
Need help deciding the right product/solution for your business? Not sure how to design your solution on Oracle Service Cloud? Reach out!