Hi! I'm Gursimran.

Hi! I'm Gursimran.

Gursimran Singh Saini

I'm an Oracle Service Cloud Consultant based in Bangalore, India. I'm passionate about UX Microcopy and designing business solutions which have CX as their foundation.

Specializations

CX Consultant

It is very important for me to design and implement solutions that are centered around Customer Experience following the famous Outside-In approach.

Oracle Service Cloud

Owned, managed and implemented several projects in RightNow CX across multiple verticals. Expert in configurations, customizations, integrations and solution designing.

Pre Sales

As a Pre Sales professional, I have operated in several areas like Discovery, Product Demonstrations, Request for Proposals and Proof of Concepts.

Developer

At the core, I have always been a developer having long professional experience in PHP, CodeIgniter, .Net and Java. I also give very high attention to UI/UX.

View Resume

Offerings

  • Oracle Service Cloud
    Full Scale Implementation

    Complete end-to-end implementation of Oracle Service Cloud. Transform your business processes and pain areas into automated solutions powered through Oracle Service Cloud / RightNow CX.

  • Oracle Service Cloud
    Enhancements

    Enhance your pre-existing Oracle Service Cloud implementation. Build new functionalities, customizations, customer portal development, AddIns, and more.

  • Oracle Service Cloud
    Support

    Diagnose and fix bugs raised by agents/customer. Monitor system at all times and fix potential issues. Implement alert and fallback mechanisms to make sure system stays operational at all times.

  • Oracle Service Cloud
    Upgrade

    Thorough testing of all customizations and migration to newer API/PHP/.Net versions if required. Dedicated support during Upgrade Cutover to fix any unforseen problems.

  • Oracle Service Cloud
    Complete Product Training
  • Oracle Service Cloud
    Administration
  • Oracle Service Cloud
    Analytics
  • Oracle Service Cloud
    Customer Portal Development
  • Oracle Service Cloud
    Customizations / Integrations
    APIs / Custom Processes
  • Free Consulting

    Need help deciding the right product/solution for your business? Not sure how to design your solution on Oracle Service Cloud? Reach out!

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